Engineer/Senior Engineer
Colt Technology Services
Romania
8 zile în urmă
source : EJOBS GROUP

Candidatul ideal

Provent and relevant experience working in a similar role.

Technical knowledge of Windows 10 and 7 OS.

Understanding of Active Directory, Group Policy, DNS & DHCP.

Hands on knowledge of supporting remote L1 / L 2 operational activities on Laptops and Desktops.

Good understanding & working knowledge on Antivirus solutions (TrendMicro, Symantec and MS forefront ).

Previous experience of working with project team & deliver as per design.

MCP certified or equivalent - preferable.

ITIL v3 qualification - preferable

Descrierea jobului

This position in Colt’s office in Romania is part of IT’s WPT team responsible for the support of all WPT Delivery & Support and basic IT infrastructure support such as Windows, Wi-

Fi, MS 365 Outlook, Network LAN, Cabling, racking / stacking devices, etc. This role will provide hands-on 1st line operational support for internal customers.

The role requires flexibility to work on callout duty and out of hours work supporting project deliveries and IT Operational duties.

Technical Implementation & support for all / assigned Colt Laptop & Desktop PC, all other Desktop related operational tasks in office.

Full ownership of problem and incident management, ITSRs, ITSM ticket resolution of tasks in Work Place Technology (WPT) queues for all Colt users in Romania.

Full ownership of delivery & support including problem and incident management, ITSRs, ITSM ticket resolution of Colt’s Audio Phones & Video-

Conferencing set up of Polycom equipment for all Colt users in Romania.

Complete ownership of all IT Operations support in local language as well as in English to Colt users in office. Mandatory to have fluency in reading, writing and spoken English along with local language.

Ownership for delivery & support of all requirements and incidents relating PC, Laptop connectivity, Office LAN, Cisco Meraki Wireless Wi-

Fi Access Points, Printer connectivity / paper. ink cartridge, Laptop / Desktop Windows Operating System and other installed Colt Application Support, MS Outlook 365 Online and Client software support, Colt Mobile Phone support with installation of MS Intune and configuration of Skype and other mobile apps of Colt IT for all of Colt’s Internal customers in Romania using Service Now, Siebel, Remedy, Request Centre or other equivalent tools provided by Colt IT.

Ensures to manage and own inventory and stock of all Colt IT WPT devices including new and old / used or spare laptops, desktops, docking stations, monitors, printers, cables, adaptors, batteries, etc.

for Colt IT Romania entirely.

Schedule and supervise all maintenance and installation work, including IT.

Work closely with the team members across EU, INDIA and Colt Asia offices.

Flexible to perform On-Call, Out of office hours activities, travel abroad for short / medium term basis depending upon Business requirements.

Technical understanding for all / assigned WPT related projects.

Ownership of Colt IT’s desktop & Mobile Phone estate for all Colt users in Romania.

Ownership for all Work Place Technology (WPT) tasks manage them using Service Now, Remedy, Request Centre.

Develop and maintain procedures and working practices for the efficient and effective running of all tasks associated with operating and controlling installed hardware and software.

Ensures that appropriate software or specialist monitoring tools are used to maintain awareness and control of the hardware and software.

Work closely with own & other infrastructure team members across EU, INDIA and Colt Asia offices

Flexible to perform On-Call, Out of office hours activities, travel abroad for short / medium term basis depending upon Business requirements.

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