IT Support Specialist
Franco Jobs
Bucuresti, Romania
26 zile în urmă

Responsibilities :

  • Provides technical support activities to enterprise users
  • Analyzes the problems encountered by users vis-à-vis their computing environment and suggests alternative solutions to meet their expectations, in consultation with the local IT manager or the relevant unit of expertise
  • Performs maintenance and application updates : Test and evaluate hardware and software to determine efficiency, reliability, and compatibility with existing systems and network
  • Implements, modifies and monitors the company's IT infrastructure according to the group's IT guidelines and policies
  • Analyzes logs and statistics about computer platforms
  • Controls resources and escalates alerts based on priority and complexity of issues
  • Performs software installations
  • Provides and updates the standard procedure for the operational management of the group's computer systems
  • Updates the information system against any problems related to the use and maintenance of IT systems and tools
  • Keeps abreast of information technology
  • Work with IT contractors (if applicable / if necessary)
  • Implements and informs staff about IT security policy
  • ü Adjust and implement the security management system according to the requirements of the company / recommendations

    ü Formalizes and manages the required security documentation

    ü Shapes and educates employees about safety requirements

    ü Follows security incidents and implements actions to reduce security risks

    ü Track and improve security (indicators, dashboard, action plans, audits, etc.).

    Skills :

  • Postgraduate degree (Master's degree or equivalent experience), at least 3-4 years of professional experience in a similar position
  • OSI model, LAN technologies, basic IP network
  • PC hardware and software knowledge
  • Windows Desktop & Server (OS)
  • Microsoft Desktop Applications
  • Virtualization technologies
  • Active Directory
  • At least one of the following skills is an advantage : Linux, Database Administration, ERP System
  • Rigor, creativity
  • Problem solving, provides accurate and timely results
  • Learning ability
  • Pedagogue, effectively share information
  • Foreign languages (English - compulsory, French is an advantage)
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