IT Support Specialist with German
SII Romania
Bucharest, Romania
37 zile în urmă

Who we are : Open-minded intellectuals who embrace emerging technologies on our mission to create innovative Software Engineering Solutions that will impact millions of users around the world.

We are looking for : A pro-active and highly motivated IT Support Specialist with a keen eye for details and customer-centric approach, who is ready to take action and get the ball rolling, while working with state-

of-the-art technologies in a multi-cultural environment. Wir warten auf dich!

What you will do :

  • Provide initial remote technical software & hardware support;
  • Analyze problems, understand problem impact on clients’ businesses, while applying problem-solving techniques;
  • Respond to client queries and provide timely resolutions to client issues;
  • Maintain good client relationships even in harsh situations;
  • Act in international software support delivery processes and environments;
  • Respond to requests for technical assistance in person, via phone or electronically;
  • Consistently communicate with customer and supervisors to have the issues solved;
  • Redirect problems to the optimum resource;
  • Stay informed with system information, changes and updates;
  • Ensure that the process conformity and SLAs are accomplished.
  • What you must have :

  • Fluency in German & English (both written and verbal);
  • Problem-solving skills;
  • Excellent communication and listening skills;
  • Strong communication and teamwork skills;
  • Fast learning capabilities;
  • Availability to work in shifts.
  • Join our team!

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