ABOUT THE JOB
As IKEA Food Team Leader you lead by example and spend most of your working time on the shop floor, listening, acting, leading, helping and supporting customers and co-workers.
Your tasks will include :
Ensuring that our customers are always in focus and strive to make them smile. Meeting and serving our customers showing empathy and care.
Willingness to listen and support them with an attitude based on the IKEA values.
Leading by example and being a good ambassador for the IKEA store in all contact with our customers, and give them a good reason to return again and again.
Always looking at my store through the eyes of our customers and walk the store regularly. Having a daily dialogue with our customers to get continuous feedback about their experiences and to learn more about their needs and wants.
I then take action based on their input.
Taking immediate action to meet the needs of customers and give input on how to continuously improve the meeting with them.
Encouraging my colleagues to do the same.
Knowledge about the services offered in IKEA store and use this knowledge to help customers.
Ensuring that our customers have a great shopping experience at all times throughout the day.
Securing an irresistible food offer by ensuring an attractive presentation and communication of the range
Actively learn about our products content, origins and other benefits. Share this knowledge with my customers and colleagues.
Leading by example and support and coach my colleagues on the job so they can meet the needs of our customers and grow professionally.
Ensuring there is the right number of co-workers in the right place at the right time to run the area successfully.
Working proactively to avoid bottlenecks and consistently improve customer satisfaction.
Ensuring that the daily operational routines and actions set out by the manager for the area are implemented.
You are sales driven and service minded with experience of serving customers. You passion for food makes you take pride in the service and product you serve.
You have experience from and enjoy working in a vibrant retail environment. You are flexible and know how to execute action plans in a good way, you truly make things happen.
The IKEA leadership approach inspires you and to lead by example is important to you.
You will have daily opportunities to take own initiatives, learn and grow and you want to develop further with IKEA.
Are you hungry for the opportunity?