Role purpose :
2nd Line Operations of CMS (Convergent Messaging System) platform in a cloud environment.
Assures development, implementation, modification, testing and harmonising software and hardware solutions for informatics systems and telecom applications running in operator’s network.
At network clients requests identify, develop and implement solution to solve complex software and hardware network issues.
Preventive and corrective second level troubleshooting ensuring quality and continuity of service and the restoring time for VAS applications running on CMS platform.
In collaboration with 1st Line Operations teams, work out procedures related to the analysis of alarms in order to detect and eliminate faults.
Perform data configuration, software rollout and support integration activities with planning and delivery functions.
Key accountabilities and decision ownership :
In case of incident assure trouble shooting analysis and all the repair actions, including vendor support escalation, in order to achieve service restoration of VAS applications.
Perform proactive maintenance activities to prevent incidents and constantly optimize the network. Take corrective measures based on performance management and indicators trend analysis
Assure planned work activities, network rollout, software upgrades and parameter changes in VAS applications ensuring quality of service and avoiding regression on network functionalities
Perform acceptance test and integration / configuration activities of new network elements of the VAS platforms.
Develop and adapt personalized software
New software and hardware solution implementation
Solving of software and hardware malfunctions
Core competencies, knowledge and experience :
Very good knowledge of VAS network principles for 2G / 3G / LTE technologies : Voice Mail, SMSC,
Knowledge about cloud operations
Good knowledge of core network protocols : C7, SIP, Diameter
Good knowledge of operating systems : Linux, Unix, Solaris and database handling (Oracle, LDAP)
Analyse and interpret traces (Wireshark traces, signalling monitoring tool traces, network element traces, logs);
Team working oriented
English (spoken and written)
Must have technical / professional qualifications :
University degree : faculty of Electronics , Telecommunications and Information Technology
1-2 years of experience in VAS Network Operations and Maintenance activities
VAS platforms trainings and certificates or equivalent
Cloud trainings and certifications