Junior Client Support Representative (with German)
Mood Media Romania SRL
Romania
9 zile în urmă
source : EJOBS GROUP

Candidatul ideal

  • German proficient level
  • English - working language level
  • Very good computer skills, excellent knowledge of MS Office applications
  • Responsible, well organized, extremely thorough, open, assertive, proactive, analytical and logical person
  • Excellent team player as well as independent worker, cross-cultural communication skills are a plus
  • POSITION SUMMARY

    The Client Service & Support team is the key point in the interaction with our clients. This position requires handling calls and emails from the clients, resolving product and service problems.

  • Take in charge new incidents (inbound calls, emails), put them into the ticketing system and then provide support following troubleshooting procedures and using specific applications
  • Follow up incidents where necessary (call back the clients, communicate with the internal departments on escalated issues)
  • Provide the clients with information regarding the status of their incidents
  • Report technical problems following specific procedures
  • Why MOOD?

    Professional, multicultural, open and friendly working environment

    Opportunity to learn new things and develop communication and technical skills (training provided)

    Motivating salary

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