Agent L1 Service Desk with Hungarian
Vodafone Limited
Romania,Bucharest
2 zile în urmă

Be a member of a fast growing international organization! Vodafone Shared Services Europe is part of the Vodafone Group and operates in two EU countries as a commercial HUB for Vodafone activities all around the world with almost 3000 colleagues.

The Bucharest based center started its operation in 2014. Now it serves as a center for excellence in Technology, Customer Service, Fraud, Security Services and Finance hub.

Our Technology department is focused on Enterprise Product and Services, Infrastructure Management, Applications Operations and Customer Service Desk.

Using state of the art technologies, we are offering hi-tech solutions to Vodafone clients in 6 European markets.

The Budapest based center started its operation in 2007. Now it serves as a Financial, Enterprise, Business Intelligence, HR and Sourcing HUB, continuously focusing on supporting and improving processes in 29 countries and offering solutions to 150+ Vodafone Enterprise Customers.

Join us in Romania and in Hungary and be part of our global team, supporting Vodafone clients around the world.

Your day to day :

Ensure timely and effective resolution of end-user IT related issues

With these activities you will have a great impact on our business :

  • Take internal customer calls in Hungarian;
  • Log, troubleshoot and dispatch IT issues to the next level, with the aim of ensuring quick and effective resolution;
  • Collect data for internal reporting;
  • Ensure service level agreements are fulfilled;
  • With these skills you are a great candidate :

  • Hungarian (C1 or above);
  • English (B2 or above);
  • Team working skills;
  • Understanding of solutions and correct management of problem solution;
  • Capacity of taking care of the technical documentation and following the production, experimentation and deployment phase;
  • Socially skilled;
  • Self-awareness;
  • Team worker with collaboration;
  • Understanding of client's issues;
  • Flexibility;
  • Analysis and problem solving;
  • Is familiar with and can explain the below concepts. Prior work experience is desirable :

  • Knowledge of Active Directory;
  • Operating Systems Knowledge;
  • Office Automation Software knowledge;
  • Servers, files, folders knowledge;
  • Knowledge of Antivirus and Antimalware tools;
  • Wireless Devices (Blackberry, Windows Mobile, Symbian, Android).

    Has used an IT Service Management tool (BMC Remedy or similar).

    Sounds like the perfect job? We’ve got even more to offer :

    Work from Home You can have home office 2 days per week

    Medical and dental services

    Life insurance

    Dedicated employee phone subscription

    Special discounts for gyms and retailers

    Annual Company Bonus

    Ongoing Education we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills

    You get to work with tried and trusted web-technology

    Getting in on the ground floor of and technology changing company

    Flexible Vacation Take time off when you need it, we trust you

    The future is exciting. Ready?

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