Software distribution specialist
EEU Software
Bucuresti, Romania
1 zi în urmă

Expertise : IT / Telecom - Software / ProgramareSalary : at the interview Openings : 1 Offer (bonuses, benefits) : - Motivating salary scheme, bonuses, career path -

Professional environment, access to leading-edge technologies - Professional development programs - certifications - Possibility to travel abroad -

Team buildings Description / Responsabilities : Tasks and Activities : - Integration of the Software Packages into the Software Deployment Tool -

Software Deployment - Electronic Deployment (across the network) and installation of workstation software packages and / or other content from a central deployment point using deployment and installation tools with minimum or no end user intervention.

  • Security Patch Management for Microsoft Products - Electronic deployment of the security patches released by Microsoft each month (for Microsoft products) -
  • Follow, maintain and improve the processes and procedures defined for the project assigned - Maintenance of the Software Deployment Infrastructure -

    Reporting and Documenting - Participate in regular internal and external status meetings - Level 2 Support - is comprised of technical support specialists, who can resolve problems beyond Level 1 and Level .

    Level 2 support personnel may provide support remotely or locally and includes the following responsibilities : * Solve the remainder of the problems not solved at Levels 1 or , short of defects in products* Document actions in the record * Perform root cause analysis when required* Work with vendors (as appropriate) to resolve problems * Assist in the use of supported products * Recommend process and tool improvements * Contact other support groups / organizations as required* Interface with other systems, networks, and operating system environments * Route to other levels of support as required * Provide documentation and training for Level 1 and Level support if applicable * Communicate with other levels of support via telephony, client chat tools or ticketing system, emails* Create and implement change requests for incidents / problems as needed Requests : Working hours : 24x7.

    L-V) 3 Shifts : 07-16; 16-01; 23-08.; (S-D) 1 Shift : 7-16Mandatory Skills : - Minimum 2 years IT professional experience-

    Experience with software deployment tools (. IBM BigFix, Microsoft System Configuration Manager SCCM) - Language skills : English advanced -

    Basic programming skills Nice to have skills : - Relevant experience in a similar position - Knowledge of ITIL best practices -

    Database and Scripting knowledge - Knowledge of Mobile Device Management solutions

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