Contract Setup and Assembly with German
Bucharest, Romania
2 zile în urmă
  • Job description
  • Key Deliverables & Responsibilities :

    Delivery of the following services (but not limited to) :

  • Assisting Client Delivery and Sales personnel with end to end process of creating and managing contracts in our internal systems
  • Making sure the deal is set up correctly and submitted to pass the pre-validation criteria first time right
  • Work together with operations to make sure the deal flows through the process in a timely manner, issues are solved and on-holds are prevented
  • When contract is ready for signature, facilitate the steps for customer signature
  • When signed, proceed with the required additional information and documentation so all is ready for agreement set up
  • Monitor deal set up in the systems
  • Assist Client Delivery personnel in providing a world-class service to our main enterprise customers and partners

  • Provide quality delivery of service center catalog items in line with catalog process descriptions and targets, ownership of issues and follow-through
  • Carry out regular quality reviews to ensure the processes are being followed and verify the quality of deliverables
  • Ensure services are delivered to the agreed targets . Where issues occur, log them and take action on them per defined processes
  • Update tools and processes according to the business changes
  • Building Relationships

  • Work with the Service Center delivery leads and delivery managers to resolve escalations and to improve internal processes & policies
  • Collaborate with Client Delivery personnel to offer customer satisfaction
  • Promote teamwork and collaboration through a positive attitude and effective communication
  • Promote cross-regional collaboration and support the global community , by sharing best practices and operational improvement opportunities to improve Service Center Services
  • Business & Technology Insights

  • Understand current business processes & tools which impact our service delivery and work with the necessary owners internally to resolve any issues, and fix processes
  • Identify issues that are systemic and report on key trends
  • Provide feedback, recommendations and data that contributes to refinement of processes , and deliverables
  • Possess good technical expertise in relevant Client technologies to quickly understand incidents and provide a high-level review to all stakeholders
  • Basic qualifications
  • Bachelor Degree or equivalent experience desirable
  • Excellent written and oral English and German language skills
  • Strong written and verbal communication skills to enable you to articulate complex problems succinctly
  • Confidence in handling and calculating financial information / strong at math
  • Experience in an enterprise support and / or customer service environment with a strong understanding and knowledge of support, customer service delivery and / or the consulting industry and processes would be considered advantage;
  • Passion for and track record for delivering great customer experiences
  • Strong organizational, communication, project management, negotiation, stakeholder management and problem-solving skills
  • Ability to follow instructions, review team process documentation and provide knowledgeable feedback be able to identify a red flag or roadblocks in the processes, report and address them in a proactive and timely manner
  • Ability to develop and maintain good working relationships across functional groups. Ability to work independently, while in a team environment
  • Organizational skills to be able to document and quickly reference information and knowledge provided by internal resources and manage multiple requests and deliver in a timely manner
  • Proven problem-solving skills, the ability to think critically and use a logical approach to determine the best solution / innovative ideas in ambiguous situations where minimal information is provided
  • Aplică
    Adaugați la favorite
    Eliminați de la favorite
    Email-ul meu
    Făcând clic pe "Continuați", sunteți de acord că nevoo colectează și procesează datele personale pe care le-ați furnizat în acest formular pentru a crea un cont nevoo și pentru a vă abona la alertele noastre prin e-mail, în conformitate cu Politica de confidențialitate . Puteți să vă retrageți consimțământul în orice moment, urmând și pașii .