Job Summary :
We are now looking for a 1st Level Operations professional. This job role is responsible for the coordination, support, management and execution of reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
The main activity will be monitoring of application, hardware and network of an X as a Service (XaaS) architecture.
This is will be a new team working 24 / 7 and in charge of 1st level activities for a new application that Ericsson will be selling as a service to small and medium telecom providers.
The responsibilities will be to handle alarms, daily checks, open tickets, communicate with customer and escalate issues to 2nd level support.
Key Qualifications :
Additional Requirements :
Why is Ericsson a great place to work?
Ericsson is the driving force behind the Networked Society where every person and every industry is empowered to reach their full potential.
Mobility, broadband and the cloud are transforming the world, enabling industries and society to provide better services, capture new opportunities, improve businesses, increase efficiency, and create new user experiences.
Our services, software and infrastructure support every major telecom operator in the world. The transformation that this brings allows people, business and society to fulfill their potential and create a more sustainable future.
With some 115,000 employees and customers in 180 countries, we combine global scale with technology and services leadership.
We support networks that connect more than 2.5 billion subscribers. 40 percent of the world’s mobile traffic is carried over Ericsson networks.
And our SEK 100 billion investment in research and development over the last three years ensure that our solutions and our customers are at the forefront of innovation.
At Ericsson, we give our employees the freedom to think big. Your ideas and innovations can turn into achievements that impact society and change the world.
Are you ready to be a change-maker? Learn what makes YOU + Ericsson a powerful combination. Join us today.
Founded in 1876, Ericsson has its headquarters in Stockholm, Sweden. Net sales in 2014 were SEK 228.0 billion (USD 33.1 billion).
Ericsson is listed on NASDAQ OMX stock exchange in Stockholm and the NASDAQ in New York.