Dutch Customer Support Representative - NEW SERVICE
Cluj County, Cluj-Napoca
26 zile în urmă



We are proud to announce that we are now hiring for a brand-new pioneering service supporting the global Automotive markets in Dutch language!

Position Title :

Dutch Customer Support Representative - NEW SERVICE

Location :

Debrecen, Hungary (We provide a relocation package)

Working hrs : 40 hours / week

Summary of Role :

As a Customer Support Representative with transcosmos, you will be primarily responsible for providing frontline customer support via phone or email in Dutch / English language, and transferring technical queries to the Technical Support Specialist Team.

Key Duties :

  • In-bound calls and emails from new customers (via phone, chat and / or email).
  • Provide timely, high-quality responses to external and internal customer.
  • Respond promptly and accurately regarding escalation resolutions.
  • Provide high level professional Customer Care services in an efficient manner.
  • To maintain a high degree of customer service for all support queries and adhere to all service management principles.
  • To take ownership of user problems and be proactive when dealing with user issues.
  • To log all calls on the call logging system.
  • Respond to enquiries from clients and help resolve and application hardware or software problems.
  • Ensure that all customer contacts are handled in a timely and effective manner and within SLA.
  • Identify any service related issues and escalate to the Team Leader.
  • Requirements

  • Fluent Dutch & English language skills (both written and oral).
  • Previous Helpdesk / Customer Service experience (ideally supporting IT / Software applications).
  • Good knowledge of IT (Internet browsers, Excel, Microsoft Office and mobile devices).
  • Basic technical understanding of GPS and GSM networks.
  • Highly customer focused with a basic Automotive knowledge.
  • Enthusiastic and proactive problem-solving ability.
  • Knowledge and understanding of call logging software.
  • Good personal organizational skills and attention to detail.
  • High degree of integrity.
  • Self-motivated and positive attitude.
  • Proactive and confident approach to delivering excellent customer service
  • Benefits

    We also reward of our staff with outstanding benefits including :

  • Exceptional cafeteria package Széchenyi Card (SZÉP card) Voucher for sport events Subsidization of residential loan
  • Public transport contribution
  • Subsidization of spectacles
  • And more!
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