Customer Service Advisor with French & English
Capgemini Romania
Romania
9 zile în urmă
source : EJOBS GROUP

Requirements :

  • Fluency in French,
  • Good English skills,
  • Excellent verbal and written communication skills,
  • Professional telephone manner,
  • Basic experience in MS Office, MS based applications,
  • Basic technical support experience an advantage but not necessary,
  • Flexible, well-motivated team player, ability to work under pressure,
  • Available to work in shifts.
  • Descrierea jobului

    POSITION LOCATED IN IASI (Palas)

    Main accountabilities :

  • Undertaking initial diagnostics of the incident, using the tools available and resolving as many as possible on initial contact,
  • Accurately recording and classifying all incoming incidents with the appropriate priority, category and incident summary details or error messages,
  • Proactive flagging incidents where no knowledge solution was found,
  • Meeting or exceeding the level of Service when responding to all incoming incidents,
  • Accurate and timely hand off to other resolving teams.
  • BENEFITS :

  • Attractive salary package,
  • Meal tickets,
  • Salary increase after 4 and 6 months,
  • Private Health insurance (you can choose between a list of providers),
  • Foreign language courses, trainings, certifications and tuition fees reimbursed by Capgemini,
  • 7card discount,
  • Other bonuses as per company policy,
  • Significant development opportunities within the company.
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