Digital Coach Service Desk
Vodafone Limited
Romania,Bucharest
3 zile în urmă

Be a member of a fast growing international organization! Vodafone Shared Services Europe is part of the Vodafone Group and operates in two EU countries as a commercial HUB for Vodafone activities all around the world with almost 3000 colleagues.

The Bucharest based centre started its operation in 2014. Now it serves as a centre for excellence in Technology, Customer Service, Fraud, Security Services and Finance hub.

Our Technology department is focused on Enterprise Product and Services, Infrastructure Management, Applications Operations and Customer Service Desk.

Using state of the art technologies, we are offering hi-tech solutions to Vodafone clients in 6 European markets.

The Budapest based center started its operation in 2007. Now it serves as a Financial, Enterprise, Business Intelligence, HR and Sourcing HUB, continuously focusing on supporting and improving processes in 29 countries and offering solutions to 150+ Vodafone Enterprise Customers.

Join us in Romania and in Hungary and be part of our global team, supporting Vodafone clients around the world.

Your day to day :

Ensure the Operations for Amelia virtual agent during any shift. Escalation point for any incidents or problems regarding these products

With these activities you will have a great impact on our business :

Make sure that the operational process and procedures are followed by Amelia virtual agent and initiate the corrective action (if the case) the product functionalities

Work with all involved parties (vendor, cognitive teams, agents, etc.) to ensure the product functionalities and execute planning and day-

to-day management of digital projects to enhance the product

Manage the escalation process for both technical and management escalations ensuring that all escalations take place in required timescales to ensure optimum service levels

Perform trend analysis and preventative maintenance

Assist in the planning, implementation and deployment of the product with all development implementation and change management phases

With these skills you are a great candidate :

  • Available for Level 2
  • Team working skills
  • Sense of urgency
  • Excellent communication and coordination skills

    Understanding of solutions and correct management of problem solution

  • Socially skilled
  • Flexibility
  • Analytical skills
  • Sounds like the perfect job? We’ve got even more to offer :

    Work from Home You can get to work remotely from anywhere you choose!

  • Medical and dental services
  • Life insurance
  • Dedicated employee phone subscription

    Special discounts for gyms and retailers

  • Annual Company Bonus
  • Ongoing Education
  • You get to work with tried and trusted web-technology

    Getting in on the ground floor of an technology changing company

  • Flexible vacation
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