Job Responsibilities :
Provide first line functional support for Oracle E-business Suite (Oracle Cloud) with main focus on Finance, - GL and Assets.
Capture, understand and assess criticality of ERP problems reported by end users and be in a position to resolve small to medium ERP issues.
Be the main interface between the Shared Service Center user community and the Global System team for all ERP issue resolution.
Guard the Change & Incident handling for Oracle ERP and make sure that the right support policies and procedures are being followed within the Global Systems team.
Support and maintain core systems and processes to meet business requirements.
Resolve small to medium issues and develop business solutions working with Finance, and IT.
Monitor and identify problems in any of ERP system every day.
Ensure system issues are resolved on time and efficiently to meet Accounting and Finance team's deadlines.
Support business and end-user correspondence
Provide routine production support through ERP business solutions
Develop expertise within all Finance Oracle eBusiness suite modules in due course of time.
Technical Requirements :
Significant experience within an Oracle ERP specialist functional area : Financials, GL and Assets).
Substantial experience with configuration, development and implementing small to medium change for Oracle ERP applications within specialist area.
Has a good understanding of the integration points between modules and experience of integrating Oracle ERP with non-ERP applications.
Experience across a wide range of Oracle ERP 11i and R12 Applications and technologies including : knowledge of Oracle schemas and public APIs, an understanding of Oracle SQL and PL / SQL, and reporting tools (eg Discoverer, OBIEE, or Business Objects).
Has experience working on wider implementation and change-led projects.
Has experience in supporting and resolving incidents for Oracle ERP specialist area and related applications.
Experience of analytical roles, or has had an educational background with an IT / technology / analytical content and / or positions of relevance within the customer / business community -
with a strong understanding of business processes related to specialist area.
Practical understanding of support / analytical processes and methodologies (eg ITIL). Practical understanding of delivery processes and methodologies.
Demonstrates understanding of service concepts, and ensuring the customer is central to all IT activities.