2nd level Cloud Ops Engineer, Managed Cloud Delivery 2nd level Cloud Ops Engineer, Managed Cloud Delivery Job
sap
Bucharest, RO
7 zile în urmă

PURPOSE AND OBJECTIVES

Managed Cloud Delivery (MCD) runs the SAP Cloud powered by HANA and is responsible for services and support for operations of customer business systems and applications embedded in an international delivery approach.

Beside day to day administration we are part of strategic projects for new technologies as reference for SAP customers.

The Managed Cloud Delivery Team is currently located in Germany, India Mexico and Hungary and is now expanding its operations and support team to Romania.

MCD has 24x7 responsibility for incident handling, escalations, problem management and continuous improvement. It is also the interface to SAP Active Global Support and to Customer Operation Control Centers.

Service and Demand Management for Tools & Processes used inside MCD. Interface to various SAP development units, mainly Cloud Lifecycle Management tools.

For our MCD location in Bucharest we are looking to expend existing team of SAP Technology CloudOps consultant to support the SAP Cloud powered by HANA for customers across EMEA.

ROLE AND RESPONSIBILITIES

  • Cloud Ops Engineer is responsible for 24x7 availability of SAP systems running in SAP Hana Enterprise Cloud;
  • Support and sustain customer facing SAP Hana Enterprise Cloud;
  • Respond, troubleshoot and resolve alerts and incidents;
  • Be an escalation point for productive issues during shift as required;
  • Follow change management processes during service request execution;
  • Seek opportunities to streamline standard operating procedures through automation;
  • Must feel comfortable working in a fast-paced, dynamic and flexible environment;
  • Participation in shifts rotation and operate effectively in a global 24x7 environment.
  • REQUIRED SKILLS

  • Knowledge of Linux administration, e.g. user administration, network tools, file system operations, etc.
  • High level understanding of database concepts and structures, e.g. data blocks, data files, log files, SQL statements, backup, restore and recovery, etc.
  • Nice to have previous experience in a Technical Support role;
  • Nice to have previous interactions with SAP environment, especially Basis layer, e.g. user administration, transport management, interfaces, external programs, etc.;
  • EXPECTATIONS

  • Successfully pass the SAP Netweaver Associate Consultant certification within the first year of employment;
  • Excellent knowledge of English language;
  • Demonstrate customer service abilities
  • OFFER

  • 1-year full time employment contract with possibility of extension;
  • Fixed salary + benefits
  • WHAT YOU GET FROM US

    Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment apply now.

    SAP'S DIVERSITY COMMITMENT

    To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

    SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and / or mental disabilities.

    If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-

    mail with your request to Recruiting Operations Team (Americas : Careers.NorthAmerica sap.com or Careers.LatinAmerica sap.

    com, APJ : Careers.APJ sap.com, EMEA : Careers sap.com).

    Successful candidates might be required to undergo a background verification with an external vendor.

    Additional Locations :

    Job Segment : Cloud, ERP, Embedded, Engineer, Technology, Operations, Engineering

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